Frequently Asked Questions

Everything you need to know about your JLab experience.

How long does shipping take for my JLab order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is the warranty policy on JLab electronics?

We offer a 2-year limited warranty on all headphones and earbuds, and a 1-year warranty on accessories to ensure you receive the highest product quality.

Can I return my product if I am not satisfied?

Yes, we offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund within 30 days of delivery.

How do I pair my JLab Bluetooth earbuds?

Simply remove the earbuds from the charging case; they will automatically enter pairing mode. Select 'JLab' in your device's Bluetooth settings to connect.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are JLab earbuds sweatproof for working out?

Most JLab earbuds feature an IP55 or higher rating, making them resistant to sweat, moisture, and dirt, perfect for high-intensity training.