Returns & Exchanges

We want you to love your audio experience, which is why we offer a 30-day satisfaction guarantee on all purchases made directly through our website. If you are not completely satisfied with your JLab gear, you can return it for a full refund or exchange within 30 days of the delivery date.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to begin the process.

2

Print Shipping Label

Select the items you wish to return and download the prepaid shipping label provided by our system.

3

Pack and Ship

Securely pack your JLab products in their original packaging and drop off the package at any authorized carrier location.

4

Receive Refund

Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing